1. Overview
This policy explains how refunds and cancellations work for payments made through Jambu Edu, including school fees and platform subscription plans. Online payments are processed by Razorpay; refunds, when approved, are credited back to the original payment method or as Razorpay and your bank allow, typically within 5–10 business days.
2. School fee payments
- Who sets the policy: Fee amounts, refunds for withdrawn students, and school-specific rules are determined by your school or institution, not by Jambu Edu alone.
- Duplicate or erroneous payments: If you were charged twice or paid the wrong amount due to a technical error, contact your school admin and email us at support@jambuedu.com with payment ID, date, and amount. We will investigate with the school and payment records.
- Failed transactions: If money was debited but the fee was not marked paid in the app within 48 hours, contact support with your Razorpay payment ID or bank UTR.
- Refund requests: Approved refunds are initiated by the school or platform admin through our refund workflow. Processing time depends on Razorpay and your bank.
3. Subscription plans (schools & suppliers)
- Trial periods: If a free trial is offered, you will not be charged until the trial ends and you complete payment, unless stated otherwise at checkout.
- Monthly / yearly billing: Subscriptions renew for the purchased billing cycle unless cancelled before the renewal date.
- Cancellation: Contact support@jambuedu.com or your account administrator to cancel future renewals. Cancellation stops future charges; access may continue until the end of the current paid period.
- Refunds for subscriptions: Except where required by law or at our sole discretion:
- Partial-month refunds are generally not provided after a billing period has started.
- If you were charged in error (duplicate charge, wrong plan), contact us within 7 days for review.
- Annual plans: pro-rata refunds may be considered only for documented service outages or billing errors.
4. Marketplace orders
Product purchases between schools and suppliers are governed by the supplier's and school's agreement. Refunds for marketplace orders must be requested through the school or supplier involved; we may assist with dispute records but do not guarantee product refunds.
5. Chargebacks
Please contact us before initiating a chargeback with your bank. Unauthorized chargebacks on valid services may lead to account suspension while the dispute is resolved.
6. How to request a refund
Email support@jambuedu.com with:
- Registered email or mobile number
- School or organization name
- Payment date, amount, and Razorpay payment ID (if available)
- Reason for the request
We aim to acknowledge requests within 2 business days.